TERMS AND CONDITIONS

Effective Date: 23 February 2026

Last Updated: 23 February 2026

Website: www.kordellegroup.com

Business Name: Kordelle Group (“we”, “us”, “our”)

1. About Us

Kordelle Group operates www.kordellegroup.com (“Website”). Contact: contactus@kordellegroup.com Registered Address: Door 2, 13 Loughborugh Road, SW9 7TA.

2. Acceptance of Terms

By using this Website or purchasing goods or services, you agree to these Terms. If you do not agree, do not use the Website. You must be 18+ to place an order.

3. Goods and Services

We provide physical goods, digital products, and/or professional services. All descriptions and prices may change without notice. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. Services must be performed with reasonable care and skill. Digital content must be satisfactory and fit for purpose.

4. Orders and Contract Formation

An order is an offer to purchase. A binding contract forms only when we confirm acceptance in writing. We may refuse or cancel orders for lawful reasons, including pricing errors or suspected fraud.

5. Pricing and Payment

All prices are in GBP (£) and include VAT where applicable. Payment is due at checkout unless using Klarna or another approved provider.

6. Klarna Payment Option (UK Compliance)

We offer Klarna as a payment method. Klarna Bank AB (publ) provides regulated consumer credit and is authorised by the Swedish Financial Supervisory Authority and regulated in the UK by the FCA. Klarna may allow Pay in 3, Pay Later, or financing options subject to eligibility. Klarna conducts its own credit and affordability checks. Late payments may affect your credit score and incur fees. We are not the lender and do not make credit decisions. Klarna terms: https://www.klarna.com/uk/terms-and-conditions/

 Privacy: https://www.klarna.com/uk/privacy-policy/

 Refunds for Klarna purchases are processed to Klarna and your payment schedule will be adjusted accordingly.

7. Delivery

Delivery times are estimates. Risk transfers upon delivery. If goods are not delivered within 30 days (unless agreed otherwise), you may cancel for a full refund.

8. 14-Day Right to Cancel

Under the Consumer Contracts Regulations 2013, you may cancel within 14 days without giving a reason. For goods: 14 days from receipt. For services: 14 days from contract date.

9. Services

If you request services to begin during the 14-day cancellation period, you must give express consent. If fully performed, you lose the right to cancel. If partially performed, you must pay proportionately.

10. Digital Content

If you consent to immediate download or access within 14 days, you lose your right to cancel once delivery begins.

11. Limitation of Liability

Nothing limits liability for death or personal injury caused by negligence, fraud, or statutory rights. We are not liable for indirect or consequential losses. Total liability is limited to the amount paid.

12. Intellectual Property

All Website content is owned by Kordelle Group and protected by intellectual property law. No reproduction without written permission.

13. Governing Law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

14. Payment Methods

We accept payment by debit card, credit card, and Direct Debit through approved payment providers. By providing payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment processors on our behalf. These providers may have their own terms and privacy policies which will apply to payment transactions.

We reserve the right to refuse or cancel transactions where fraud or unauthorised activity is suspected.

15. Direct Debit Payments

Where you choose to pay by Direct Debit, you authorise Kordelle Group or our authorised payment processor to collect payments from your nominated bank account.

Direct Debit payments may be used for:

• recurring service fees

• subscription services

• instalment payments

• invoices for goods or services

By submitting a Direct Debit mandate, you confirm that:

• you are the account holder or authorised to set up Direct Debit payments on the account

• the information provided is accurate and complete

• you agree to the collection of payments in accordance with the agreed billing schedule

Payments will be collected on the dates communicated to you at the time of agreement or invoice.

16. Advance Notice of Direct Debit Collections

We will provide advance notice of Direct Debit collections in accordance with Bacs Direct Debit rules. This may be provided via invoice, email notification, or billing agreement and will normally be at least 3 working days before the payment is collected, unless otherwise agreed.

17. Failed or Missed Direct Debit Payments

If a Direct Debit payment fails due to insufficient funds, cancelled mandates, or incorrect account details:

• we may attempt to collect the payment again

• you may be contacted to arrange an alternative payment method

• services may be suspended until payment is received

We reserve the right to charge reasonable administration fees for failed payments where permitted by law.

Persistent failure to make payments may result in termination of services.

18. Cancelling a Direct Debit

You may cancel your Direct Debit mandate at any time by contacting your bank or through the payment provider used to set up the mandate.

If you cancel your Direct Debit while payments remain outstanding:

• any unpaid balance becomes immediately due

• we may invoice you for the remaining amount

• services may be suspended or terminated until payment is received

Cancellation of the mandate does not cancel the underlying contract or payment obligation for services already agreed.

19. Refunds for Direct Debit Payments

Refunds will be processed in accordance with our Returns and Cancellation Policy.

Where a refund is approved for a Direct Debit payment, the amount will be returned to the original bank account used for payment unless otherwise agreed.

Customers are also protected by the Direct Debit Guarantee, which allows your bank to refund an incorrect payment immediately if a Direct Debit is taken in error.

20. Late Payments

If payment is not received by the due date, we reserve the right to:

• suspend services until payment is made

• charge statutory interest on overdue invoices where applicable under the Late Payment of Commercial Debts (Interest) Act 1998

• recover reasonable costs associated with collecting overdue payments

RETURNS & CANCELLATION POLICY

Effective Date: 23 February 2026

1. Right to Cancel

You may cancel within 14 days by emailing contactus@kordellegroup.com

2. Returning Goods

Goods must be returned within 14 days of cancellation notice. Items must be unused beyond reasonable inspection and in original packaging where possible. You are responsible for return postage unless goods are faulty. Refunds are issued within 14 days of receiving returned goods.

3. Faulty Goods

Under the Consumer Rights Act 2015, you have 30 days to reject faulty goods for a full refund. After 30 days, repair or replacement may be offered first.

4. Services

You may cancel services within 14 days unless fully completed with your consent. If partially completed, you must pay proportionately.

5. Exemptions

No cancellation right for personalised goods, sealed goods unsealed after delivery for hygiene reasons, digital downloads once accessed, or services fully completed with consent.

6. Klarna Refunds

Refunds for Klarna purchases are sent to Klarna. Your payment plan will be updated. You remain responsible for payments until Klarna confirms adjustment.

PRIVACY POLICY (UK GDPR COMPLIANT)

Effective Date: 23 February 2026

Last Updated: 23 February 2026

1. Data Controller

Kordelle Group is the data controller. Contact: contactus@kordellegroup.com